Submit the concern
Email Wriddhi with a concise description and relevant non-sensitive references.
Grievance redressal
Raise the concern clearly. Use the right escalation route.
Wriddhi aims to acknowledge and coordinate legitimate service concerns within its applicable role. Product-provider, intermediary and regulatory processes may apply depending on the issue.
First step
Write to Wriddhi support
Use the enquiry form →support@wriddhi.in+91 84316 37604Include your name, contact details, service involved, relevant reference and a clear description of the concern.
Start with the concerned entityAllow Wriddhi or the relevant provider to review the issue first
Keep evidencePreserve correspondence, statements and acknowledgement numbers
Protect credentialsNever share passwords, PINs or OTPs in a complaint
Escalation routes differ for mutual funds, securities and insurance. Use the path applicable to the product or service concerned.
Wriddhi complaint process
Provide enough detail for the concern to be traced.
Receive acknowledgement
Keep the acknowledgement or email thread for tracking and follow-up.
Review and coordination
Wriddhi will review its records and coordinate with the applicable provider where required.
Response or next route
You will receive an update, resolution information or the appropriate escalation channel.
Product-specific routes
Escalate through the channel responsible for the service.
Use official portals and provider details. Contact information and processes can change, so verify the current details before lodging a complaint.
AMC or service provider first
Raise scheme, folio, transaction or service concerns with Wriddhi and the relevant AMC or registrar. Unresolved securities-market complaints may then use SEBI SCORES.
Open SEBI SCORES →Stockbroker and exchange route
Begin with Wriddhi and the trading member's grievance or compliance channel. If unresolved, use the relevant exchange or depository process, then SCORES or SMART ODR where applicable.
View detailed route →Insurer grievance channel first
Raise policy, service or claim concerns with the insurer's grievance officer. Unresolved insurance complaints may be lodged through IRDAI's Bima Bharosa portal.
Open Bima Bharosa →SMART ODR
For eligible securities-market disputes, the online dispute-resolution platform may be used after following the applicable grievance process.
Open SMART ODR →What to include
Clear information supports faster tracing.
Do not attach more personal information than necessary. Providers may request additional documents through their verified channels.
01Name and registered contact details
02Product, provider and service involved
03Folio, policy or request reference where relevant
04Dates and a concise sequence of events
05Copies of relevant correspondence or statements
06The resolution or clarification being requested
Official escalation resources
Use verified portals only.
Frequently asked
Use the route that matches the issue.
Should I complain directly to a regulator first?
Generally, begin with the concerned entity or provider and allow it an opportunity to address the grievance before using the applicable escalation portal.
Can Wriddhi resolve a provider's final decision?
Wriddhi can coordinate within its service scope, but product, account, claim and transaction decisions may remain with the relevant provider or intermediary.
Should passwords or OTPs be included?
No. Never share passwords, PINs, OTPs or remote-access credentials in a complaint or service request.
What if the concern involves more than one service?
Describe each issue separately and identify the relevant product, provider and reference so the correct route can be followed.
Are regulatory portal details permanent?
Processes and contact details can change. Always verify the current information on the official regulator or provider website.